To protect the interests by enabling them to understand the risks involved and invest in fair, transparent,
secure market, und to get services in a timely and efficient manner.
OUR MISSION
To have streamlined procedures to ensure ease of transacting/investing in securities market for
investors.
To ensure that SEBI registered intermediaries/regulated entities adhere to their investor
charters, including grievance redressal mechanism.
To enable investors to understand risks involved before investing
To ensure fair and equitable treatment to investors.
To ensure confidentiality of information shared by investors unless such information is required
to be provided in furtherance of discharging legal obligations or investors have provided
specific consent to share such information.
To analyse the causes of investor grievances on a periodic basis and make appropriate policy
amendments if required.
To provide for alternative dispute resolution mechanism in agreements between investors and
Market Infrastructure Institutions/Intermediaries.
To encourage innovative and digital solutions in securities market.
Investor's have right to:
Get fair and equitable treatment.
Expect redressal of investor grievances filed in SCORES in a time bound manner.
Get quality services from SEBI recognized Market Infrastructure Institutions and SERI
registered Intermediaries/regulated entities/ Asset Management Companies including right to
exit at fair and reasonable terms from the securities market related product or service and avail
Online Dispute Resolution mechanism, for the disputes, if any, arising therefrom.
Investor's have responsibility to:
Deal with SEBI recognised Market Infrastructure Institutions and SEBI registered
intermediaries/regulated entities only.
Update their contact details like address, mobile number, email address, nomination, etc and
other key KYC details in case of any change.
Ensure that grievances are taken up with the concerned entities within time limits prescribed.
Ensure that their accounts operated only for their own benefit.
DO's for Investors:
Read and understand the documents carefully before investing.
Know about the Investor Grievance Redressal Mechanism.
Know the risks involved before investing.
Keep track of account statements and promptly bring any discrepancy noticed to the concerned
stock exchange, intermediary or Asset Management Company.
Know about various fees, charges, margins, premium, etc. involved in the transactions.
Preserve relevant transaction related documents.
DONT's for Investors:
Don't make payments in cash while making any investment in securities market, beyond the
prescribed limit.
Don't share your critical information like account details, login ids, passwords, DIS, etc with
anyone.